## Refund Policy – BetaLife BD

**Effective Date:** [Insert Date]

At **BetaLife BD**, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

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### 1. Eligibility for Refund

To be eligible for a refund:
– You must notify us within **2 days** of receiving the product.
– The product must be **unused**, **undamaged**, and returned in its original packaging.
– Proof of purchase (order number or receipt) must be provided.

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### 2. Non-Refundable Items

We do not offer refunds on:
– Perishable or hygiene-related items (e.g., food, cosmetics, innerwear)
– Sale or clearance items
– Products damaged due to misuse or neglect

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### 3. Refund Process

Once we receive and inspect your returned item:
– We will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed within **7–10 business days**, and the amount will be returned via your original payment method or bKash/Nagad.

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### 4. Return Shipping

– Customers are responsible for the return shipping costs unless the product is defective or incorrect.
– We recommend using a trackable shipping method for returns.

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### 5. Damaged or Incorrect Products

If you receive a damaged or wrong product:
– Please send us a clear video or photo within 24 hours of delivery via Facebook inbox or WhatsApp.
– We will replace the item or issue a full refund at no additional cost.

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### 6. Contact Us

For any questions or to initiate a return, please contact:

📞 **Phone / WhatsApp:** 01999762141
📧 **Email:** [socialmediaservice74@gmail.com](mailto:socialmediaservice74@gmail.com)
🌐 **Website:** [www.betalifebd.com](https://bookloversbd.com)
📘 **Facebook:** [facebook.com/share/1CwJTckt6X](https://www.facebook.com/share/1CwJTckt6X/)

Thank you for shopping with **BetaLife BD**.
Your satisfaction is our priority.