## Refund Policy – BookLovers BD

At **BookLovers BD**, we aim to ensure your complete satisfaction with every purchase. However, if you face any issue with your order, we’re here to help.

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### 1. Refund Eligibility
We offer refunds only under the following conditions:
– You received the wrong book(s)
– The book is damaged or torn upon delivery (proof required)
– The product is out of stock after payment

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### 2. How to Request a Refund
To request a refund, please follow these steps:
1. Contact us via phone, email, or Facebook inbox within **2 days** of receiving the order
2. Provide your order number and a clear **photo/video** of the damaged or incorrect item
3. Wait for our verification and approval

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### 3. Refund Process
– Once approved, your refund will be processed within **5-7 business days**
– Refunds are made via the original payment method (for pre-paid orders)
– For Cash on Delivery (COD) orders, alternative refund methods will be arranged

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### 4. Non-Refundable Cases
We do not offer refunds in the following cases:
– Customer changes mind after delivery
– Delayed delivery due to courier issues
– Books damaged due to misuse or negligence after delivery

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### 5. Contact Us for Help
📞 **Phone:** 01606-504240
📧 **Email:** [bookycafebd@gmail.com](mailto:bookycafebd@gmail.com)
📘 **Facebook:** [facebook.com/share/166yE8Y466](https://www.facebook.com/share/166yE8Y466/?mibextid=wwXIfr)

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**Note:** We always strive to maintain trust and transparency. If you ever face any issue, please let us know — we’ll do our best to resolve it quickly and professionally.